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Safaricom Blaze Campus Experience Zones Job Exposure Opportunity

The network that brought you Blaze is excited to offer 3 months job exposure internships to students with the right drive and hustle to be the voice of their generation.

Reporting to a business veteran/mentors/people leader, the 4 candidates will be guided to deliver high quality Customer Service as per set performance targets, as well as quality engagement with walk-in customers. They will also be tasked with the achievement of the zone outlet revenue targets.
Specific Areas of Exposure;

  • Delivery of high quality customer service in all interactions with customers that meets and surpasses set Customer Satisfaction targets
  • Update customer records on systems and databases;
  • Registration, activation and end-to-end customer education on Safaricom offers on lines purchased
  • M-PESA registration of all lines sold at the zone outlet
  • Achievement of revenue targets
  • Escalation of customer issues
  • Accurate and timely filing of all customer documentation presented.

Who Makes the Cut?

  • Must be an on-going undergraduate student at Mt. Kenya University (MKU) seeking attachment or awaiting graduation who is wholly available for the duration of the internship on full time basis.
  • Excellent understanding of Safaricom products & services.
  • Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
  • Upbeat, Proactive, Confident, Energetic.
  • Ability to cope with pressure from customers while delivering quality service
  • Able to troubleshoot to get more information from customers
  • Able to advice the customers on products that best suit their needs/lifestyle
  • Able to explain the value of the service offered to the customer by comparing with what is available in the market

If you feel that you are up to the challenge and possess the necessary qualification. Shoot your resume, application letter and attachment letter from the university indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and your university to the address below. The deadline for application is Friday 19th January 2017. Send via email to; This email address is being protected from spambots. You need JavaScript enabled to view it.

Click here to view and download the advert




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