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ADM011 Customer Service Officers

This position reports to the Customer Service Manager and will be responsible for responding to a variety of customer requests and inquiries via the telephone or in person over the counter. Providing and promoting a professional, high quality, front line customer focused service.
Principal Responsibilities are:

  1. Dealing with all customer enquiries in relation to the University's services and resolving the same at first point of contact.
  2. Ensuring that all calls to the Campus are dealt with promptly, in line with the University's standards and targets.
  3. Having full knowledge and ability to access all services to help meet the individual needs of our customers.
  4. Liaising with colleagues in relevant offices so as to resolve enquiries appropriately.
  5. Ensuring that customers are advised of alternative communication methods.
  6. Following current procedures when transferring a call to another member of staff for specialist advice.
  7. Taking ownership and responsibility for all enquiries presented to the Campus
  8. Dealing with all calls and enquiries received within the Campus in line with the University's policies and procedures.
  9. Performing any other duty that may be assigned from time to time by the immediate supervisor.

Desired Qualifications.

  1. Have a Bachelor's degree in any of the following disciplines: Social Sciences, Management, Business Administration, Office Administration or a related degree qualification from a recognized institution;
  2. Have served in the position of Customer Care Officer for a minimum period of two (2) years or in a comparable and relevant position in the public or private sector;
  3. Have demonstrated professional competence and ability in planning and administration of Customer Care functions;
  4. Be proficient in the relevant computer applications;
  5. Have superior communication skills.
  6. A team player with experience in dealing with the public.
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